Privacy Policy.

Who we are

The data controller is Charles's Marques, a personal resale and consignment service based in Beaconsfield, Buckinghamshire. For all data-related enquiries, contact: dpo@charlesmarques.co.uk.

What personal data is collected and why

Contact enquiries
When you submit the contact form on this website, the following data is collected: your name, email address, phone number (optional) and the message you submit. This data is used solely to respond to your enquiry. The lawful basis is legitimate interest - you have initiated contact and expect a response. If no consignment arrangement follows, this data is not retained beyond the period reasonably needed to conclude the conversation.

Consignment clients
If you proceed with a consignment, the following data is held: your name, contact details (phone and email), address (for collection purposes), and a written record of items consigned including agreed minimum prices. This data is necessary to perform the consignment agreement. The lawful basis is contract performance. Records are retained for six years after the consignment concludes, in line with standard business record-keeping requirements.

Find & Buy clients
If you engage Charles for a sourcing request, the same contact and transaction data is held as above. The lawful basis is contract performance.

What we do not do

Your data is not sold, shared with third parties for marketing purposes, or used to contact you about anything unrelated to your enquiry or consignment. Your email address is not added to any mailing list.

Third-party processors

This website uses Formspree (formspree.io) to process contact form submissions. When you submit the contact form, your data passes through Formspree's servers before being delivered. Formspree acts as a data processor on our behalf and processes data in accordance with their own privacy policy. Formspree does not use your data for any purpose other than delivering form submissions to us.

This website uses Google Analytics 4 (Google LLC) to collect anonymous information about how visitors use the site — pages visited, time on site and general location (country/region level). This data is used solely to understand site performance and improve the service. Google Analytics sets cookies to distinguish visitors and sessions. No personally identifiable information is sent to Google. You can opt out of Google Analytics tracking across all websites using the Google Analytics Opt-out Browser Add-on.

Cookies

This website uses analytics cookies set by Google Analytics (_ga, _ga_*) to measure site usage. These cookies do not identify you personally. No advertising cookies, social media tracking cookies or other third-party tracking scripts are used. If you prefer not to be tracked by Google Analytics, you can install the opt-out browser add-on or use your browser's private/incognito mode.

Your rights under UK GDPR

You have the following rights regarding your personal data:

• Access - you may request a copy of the personal data held about you.
• Rectification - you may ask for inaccurate data to be corrected.
• Erasure - you may ask for your data to be deleted, subject to any legal retention obligations.
• Restriction - you may ask for processing to be restricted in certain circumstances.
• Portability - you may request your data in a structured, commonly used format.
• Objection - you may object to processing based on legitimate interest.
• Withdraw consent - where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact dpo@charlesmarques.co.uk. Requests will be responded to within one calendar month.

Complaints

If you believe your personal data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. The ICO can be contacted at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

This policy may be updated from time to time. The date at the top of the page reflects the most recent revision. Material changes will be noted here.

Questions

If anything here is unclear, contact dpo@charlesmarques.co.uk.