Process
How it works.
Your involvement ends when we leave your home. Everything after that — the research, the listings, the questions, the packing, the postage — is ours to handle.
Tell us what you have
A quick message or call is all it takes. Describe what you are thinking of selling — even a rough idea is fine. We will tell you honestly what is worth selling, what to expect in terms of price and timeframe, and whether anything is unlikely to find a buyer.
There is no commitment at this stage. Many people call with a list and we narrow it down together.
No obligation, no charge for an initial conversation.We come to you
We arrange a time to visit. We inspect each item in person, discuss condition, and give you an indicative price range for each one. You then set the minimum you will accept — that figure is your floor, and nothing sells below it without your agreement.
We take everything away with us. From this point, you are done.
Items remain yours until sold. You can request them back at any point before a sale completes (a small cancellation fee applies if the item has already been listed).We handle everything
Each item is researched thoroughly — comparable sold prices, the right platform, the right keywords. We photograph each item properly, write detailed and accurate descriptions, and field every buyer enquiry. Lowball offers, time-wasters and questions are all dealt with before they ever reach you.
When something sells, we pack it carefully and manage the shipment or local collection. All of this is included in our fee — there is nothing additional to pay for photography, postage materials or our time answering buyer questions.
For large, collection-only items (furniture, bicycles, exercise equipment), we coordinate all arrangements with the buyer. You never need to be involved or present.
Nothing is ever listed under your name. All items appear under our seller account — no connection to your identity, profile or address.You receive payment
Payment is sent to you within 30 days of the sale. The delay exists because buyers have a statutory right to return items that are faulty or significantly mis-described. We absorb that risk — if a return happens, we deal with it. Returns occur in approximately 1 in every 200 transactions.
If something has not sold after three months, we will contact you to review. Usually the price needs adjusting. At that point you can revise the minimum, take the item back, or ask us to donate it on your behalf.
No sale means no fee — ever.Included in our fee
Everything, from start to finish.
Our 15% covers the full process. There are no additional charges for any of the following.