Frequently asked questions.

Our fee is 15% of the net sale price — that is the final sale price after shipping costs and any platform fees have been deducted. There is nothing to pay upfront and nothing at all if an item does not sell. The full worked breakdown is on the Fees page.

Payment is sent within 30 days of the sale completing. The reason for this window is that buyers have a statutory right to return items that are faulty or significantly mis-described. We absorb that risk — if a return happens within 30 days, we deal with it. In practice, returns occur in approximately 1 in every 200 transactions.

If an item has already been listed, a £7.50 cancellation fee applies to cover the time spent on research, photography and listing. If it has not yet been listed, there is no charge at all.

We use whichever platform is most likely to achieve the best price for each item type. This varies considerably — what works for a designer handbag is different from what works for a Frog Bike or a set of sterling silver cutlery. Knowing where to list each category is a meaningful part of the value we provide. We will always explain our approach for your specific items before listing anything.

We come to you. Once we have spoken about what you have and what to expect, we arrange a time to visit, assess each item in person and take everything away. You do not need to bring anything to us or arrange any delivery.

No. Before anything is listed, you set a minimum price for each item — the lowest you will accept. Nothing sells below that figure without your agreement. We will give you an indicative price range for each item when we visit, so you can set the minimum with realistic expectations.

If an item has not sold after three months, we will contact you to review the situation. Usually the minimum price needs adjusting — a common reason items sit unsold. At that point you can revise the minimum, ask us to return the item, or ask us to donate or dispose of it on your behalf.

It depends entirely on the item. Small, postable items with strong demand can sell within days. Large collection-only items — furniture, bicycles, gym equipment — can take several months because they rely on local buyers. We give honest timeframe expectations for each item when we visit.

Yes — this is something we have experience with. Get in touch and we will discuss what is involved. We can work through a property systematically, identifying what is worth selling and what is not, and handle the whole process from there.

Yes. Some items require local buyers who collect in person. We coordinate all of that — you never need to be present or meet the buyer. These items typically take longer to sell due to the smaller pool of local buyers, and we set honest expectations upfront.

No. All items are listed under our account. No buyer ever sees your name, address or profile. There is no connection between the listing and you in any form.

This is a very common situation and it is handled entirely. Because everything is listed under our account, there is no way for the original giver — or anyone who knows you — to connect the listing back to you. This is one of the reasons people use us rather than listing themselves.

We hold only the information needed to run the service — contact details and item records. We do not share your information with buyers or third parties. Our full Privacy Policy is available on this site.

We do not handle counterfeit goods, stolen items, or anything in poor, dirty or significantly damaged condition. Other than that, if it has a recognisable brand name and is in reasonable condition, we can almost certainly sell it. If you are unsure, just ask.

Yes, but high-value watches and fine jewellery are handled through specialist channels rather than mainstream marketplaces. Security and discretion are the priority. We assess these individually and agree an approach before anything is listed.

Yes — and this is a particular strength. We have a dedicated channel for sterling silver that consistently achieves strong prices. Flatware, serving pieces, candlesticks, frames and similar items are all suitable. Get in touch with details of what you have.

They sell, but with two caveats worth knowing. First, securely wiping data takes time and needs to be done properly. Second, computers have a slightly higher return rate than most categories. Worth doing if the specification is reasonable — just set realistic expectations on timeframe and outcome.

Because buyers search for specifics. Someone looking for a phone searches for "Apple iPhone 15" or "Samsung Galaxy S24" — not "smartphone". A generic item competes with millions of others and gets lost. Brand names are what make items findable and what gives buyers confidence in what they are getting. This is why we focus on branded, quality goods.

We are based in Beaconsfield, Buckinghamshire and cover South Bucks — including HP9, HP7, HP10, SL9, SL0 and surrounding postcodes. Central London is covered by arrangement. If you are not sure whether you are within range, just get in touch — we will always say honestly if we can help.

Yes. Charles's Marques is a family-run business with over 15 years of experience and thousands of completed transactions across virtually every category.

Three main reasons. First, we research comparable sold prices rather than guessing — so items are listed at the right level, not too low or priced to sit. Second, our photographs show items in the best accurate light. Third, our descriptions use the right keywords and answer buyer questions in advance, which reduces hesitation and increases bids. In aggregate, our approach achieves around 20% more than comparable listings by private sellers.